Hornbill Service Management Inc.


Hornbill Service Management Inc. with offices in Dallas Texas are the US arm of Hornbill Service Management Ltd. in London England, the home of ITIL, have been supplying award winning ITIL Service Management software since 1995.

Hornbill is the 2012 Service Desk Institute Service Excellence Award winner.

June 26th, 2012 -- Hornbill chosen as IT Service Supplier of the Year.

Hornbill Service Management is proud to announce that it has won IT Service Supplier of the Year at the prestigious IT Service Excellence Awards, held at the annual Service Desk Institute Conference on June 19th, 2012.

The SDI awards recognise achievements in IT Service Management over the past year, from individuals who have excelled at their tasks, to teams who have delivered far beyond expectation, to vendors who have helped drive the industry in a new direction. Hornbill won its award, voted for by end-users, thanks to its proactivity in providing new and improved ways for IT service teams to support their organisations

Read more about the award.


Supportworks ITSM

World class service desk software.

With Supportworks you have one of the most powerful and flexible solutions in the market place today. With full process management capability verified for 11 ITIL processes Supportworks can be configured to help automate and control any or all of your service desk organisation.

On Premise or SaaS?

World class hosting.

Hornbill believes that if you want a SaaS solution you deserve the best hosting platform available. Peer 1 is that platform. In addition they believe that you should not have to bet your entire organisation on the either a SaaS solution or an on premise one. Things change and if you find that you need to move your SaaS implementation on premise or vice-versa you should not have to start all over again or be locked in to long term commitments either way. Supportworks is the same software in both configurations and there are no penalties for switching from one to the other.

Try out the SaaS version of Supportworks for yourself.